FAQ: The Eyes of Mandoral: an epic fantasy series of found family and more
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

Was any AI used to create this project?

This series is 100% human-made. No generative AI was used for text, audio, or images. Thank you for supporting humans in the humanities!

Last updated: August 13, 2024 08:52

What about shipping and delivery?

Ebooks and audiobooks will be delivered via BookFunnel, which I have used successfully for years and for previous campaign fulfillment. BookFunnel offers its own fully-featured app as well as delivery support for other ereaders such as Kindle, Nook, etc. so you can enjoy your ebook on any device. BookFunnel also provides live-human tech support in case you have questions or, rarely, trouble.

Shipping of physical items is not included in your pledge. Shipping will be charged after the campaign closes, to reduce prices with individually accurate rates rather than a higher rate to accommodate all possible orders. At current rates and costs, shipping is generally estimated at $10-14 USD within the USA, depending on rewards chosen, and $25-30 USD outside the USA. (Add-ons are not included in these estimates, and costs are subject to change.)

Shipping outside the USA: Charges will reflect actual shipping calculations at the best rates that include tracking. In some cases, there may be additional customs fees and duties beyond the standard shipping fees. I will ship with accurate customs information to minimize fees, but I cannot guarantee what your country’s system may choose to do.

We live here, too! All planned shipping materials are compostable or curb recyclable.

Last updated: August 27, 2024 22:19

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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